If you ever have to make a claim, your local Elders Insurance Agent will work fast to help you and make sure that it's handled fairly and without delay. Best of all, in most cases your claim can be handled locally, using local suppliers to repair or replace your insured items.
To make a claim contact your Elders Insurance Agent, their name is printed on your renewal. If you are unsure of your Agent’s name, use our Agent Locator or phone Elders Insurance National Claims Line on 1300 554 184.
Motor and Property Claims
For your convenience, there are two claim forms that can be printed from our site. If you need to make a Motor or Property claim that is not a Glass claim, please print the motor claim or property claim form and fax or post to your Agent. For Glass claims, please see below, and for all other claims, please contact your Agent.
If you need to make a claim for broken glass on your car (such as windows and windscreens) anywhere in Australia, visit: http://www.obrienglass.com.au/elders or call 1800 023 945.
If you need to make a claim for broken glass on your Residential or Commercial property (such as windows or glass doors), call Express Glass on 1300 666 234 or O'Brien Glass on 1800 025 770.
Heavy Motor Assist
Elders Heavy Motor Assist is a complementary service for Elders Insurance Motor Vehicle policyholders with vehicles over 5 tonne carrying capacity.
For more information on this service click here.
See our list of Accredited Repairers or call us on 133 723 to find out your closest recommended repairer.
General Insurance Code of Practice
Elders Insurance has adopted the General Insurance Code of Practice including where it applies to claims handling.
Amongst other things, the Code sets minimum standards and timeframes for claims handling and provides you with rights and protections when you make a claim and if you are not happy with the claims process, the time taken to make our decision and the decision itself.
You can find out more about the Code at www.codeofpractice.com.au or by contacting your local Elders Insurance Representative.
Property Claim Form
Property Claim Form (PDF File size: 106kb)
Motor Claim Form
Motor Claim Form (PDF File size: 276kb)
Disputing a Claim
Please contact our Customer Care Unit:
Phone: 1300 650 503 (between 9am and 5pm CST Monday to Friday, excluding public holidays)
Fax: 02 8227 8594
Post: GPO Box 219, Parramatta NSW 2124
If you have a concern we will address it as quickly as possible. We will attempt to respond to your concern when first contacted, however sometimes it may take a little longer. Should this happen, we will keep you informed of our progress. You can expect to hear from us within three working days to let you know we have received your concern and are investigating.
Going a step further
If you have raised a concern about a financial service provided by Elders Insurance but do not feel it has been resolved to your satisfaction, call or write to us and we will review the situation. The next step is that you may be able to raise your concern with an External Dispute Resolution Scheme.
Contact details are provided below:
Financial Services Ombudsman - www.fos.org.au