Elders Insurance Ipswich

Iain Fleming is the owner and operator of Elders Insurance Ipswich. As our dedicated agent, Iain is at the helm of office operations and team management. With over 20 years of insurance experience, Iain offers his expertise to specifically support our client’s business and farming needs. Above all, Iain is dedicated to ensuring that our office operates soundly, and our clients receive the local yet professional service they have come to expect from Elders Insurance.

Trent Castleman is our office manager here at Elders Insurance. In his role, Trent manages a large portion of our client portfolio and plays a key role in our business and farm sales operations. His day-to-day involves understanding our clients' needs and guiding them towards the insurance solutions that best fit their situations. With a management style that focuses on customer service, Trent helps make insurance simpler and more accessible for all our valued clients.

Tracy Fleming is a valued Claims Officer at Elders Insurance, bringing years of experience to her role. As part of our claims team, Tracy works diligently on general claims management activities. She's also entrusted with handling some of our more complex cases, utilizing her expertise to ensure fair and thorough resolutions. At Elders, Tracy's contributions are integral to maintaining the high standard of service we strive to provide for our clients.

Raylene Burns serves as a Claims Officer alongside Tracy at Elders Insurance. Specializing in claims and their management, Raylene dedicates her time to overseeing all stages of our claims process. Her role involves general claims management activities, where she ensures our clients' claims are handled efficiently and effectively from the onset. Raylene's diligence aids in making our claims process smooth and hassle-free for our clients.

Andrea Hauck is our Customer Service Specialist at Elders Insurance. Tasked with handling our office's general administration activities, Andrea is often the first point of contact for communications and office requests. Her role extends to sales support, where she assists in ensuring our clients' needs are met promptly and professionally. Through her various responsibilities, Andrea plays an essential role in keeping our office operations running smoothly and our customer service standards high.