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Complaints


At Elders Insurance, the satisfaction of our clients is extremely important. We would like you to tell us if any of our products or services have not met your expectations.


Who should you contact?

If you would like to make a complaint, in the first instance, we encourage you to contact the Elders Insurance Agency that handles your policy. You will find the address and phone number of that office on your policy documentation.

For Compulsory Third Party (CTP) insurance complaints go to CTP complaints.

For Workers Compensation go to Workers Compensation complaints.

You can contact our Customer Care Unit directly (quoting your policy and/or claim number):

QBE Customer Care Unit
 GPO Box 219
 Parramatta NSW 2124
 Tel: 1300 650 503
 Fax: (02) 8227 8594
 Email: complaints@qbe.com

 

QBE has adopted the General Insurance Code of Practice, which provides guidelines and timeframes for handling complaints.

If you are not satisfied with our handling of your complaint, you have a right to take your complaint directly to AFCA.

Time limits may restrict your ability to make complaints to AFCA. Contact AFCA or consult the AFCA website for more details.

The details to lodge a complaint with AFCA are:

Online: www.afca.org.au
 Email: info@afca.org.au
 Phone: 1800 931 678 (free call)
 Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

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