Social Media House Rules

Thanks for your interest in the Elders Insurance social media platforms – we’ve created them for you to enjoy and we welcome your contribution.

By using our social media platforms, you agree to abide by the following house rules. These rules are designed to ensure this a positive space where all our customers, followers and visitors can engage in safe, fair, on-topic discussion.

What you see on the Elders Insurance social media platforms does not reflect Elders Insurance / QBE's opinions.

• Do not post any offensive or false material – Any posts containing or meant to be offensive, threatening, harassing, disruptive, disrespectful, insulting, illegal, obscene, defamatory, hateful, false, discriminatory, culturally, racially or socially insensitive and/or violent language or similar content will not be tolerated. Similarly, do not post or link to any sexually explicit material.
• Do not post any harmful content – This includes any links to, or files or websites that contain harmful viruses.
• Do not post any misleading or infringing content – We reserve the right to remove any posts that contain misleading, inaccurate or inappropriate information about Elders Insurance and/or QBE, our people or our products. Similarly, do not post any content that infringes on someone else’s intellectual property or privacy rights, or would otherwise violate any applicable law and regulation.
• Do not spam, troll or post excessively repetitive messages – Please refrain from posting anything that contains spam (i.e. off-topic messages that promote or endorse other products or services), aims to troll (i.e. to provoke or incite disruption and argument) or is excessively repetitive, including complaints that have previously been responded to.
• Protect your own and other’s privacy – the Elders Insurance social media platforms are a public space. Make sure you protect your own and other’s privacy by not posting any personal or sensitive information about yourself or others, such as your phone number, address, email address, policy or claim number or others’ information including individuals’ names’ and other details unless you have their consent. Your privacy is important to Elders Insurance – to understand more on how your information is being collected and used, please see our Privacy Policy. If you think someone’s post infringes your legal rights, please notify us at complaints@qbe.com.

If anything you post breaches the above rules, in our sole discretion, we reserve the right to delete the content or use a filter that automatically removes offensive or harmful content and you may lose your right to participate on the Elders Insurance social media platforms. Elders Insurance reserves the right to block any offenders from the page.

If you have a complaint, feedback or compliment, please fill out the secure customer online form.

We may update these House Rules at any time without notice.

All users should refer to and comply with Facebook’s Statement of Rights and Responsibilities and Community Standards and as well as the QBE Social Media Terms of Use.

Thank you.