When making a claim...

You've made a risk management strategy.

You've talked to your Elders Insurance agent and you've organised business property insurance, among other cover, so that your valuable assets will be protected if and when a damage-causing event comes your way.

And, lo and behold, that's exactly what happens.

So, what now? How do you go about making a claim?

The claims process can be difficult and stressful, but at Elders Insurance we try to make it as easy as possible.

One of the ways we do this is by making sure you have the appropriate level of cover. Our agents make a point of visiting clients regularly to review their business insurance plans and see if any gaps have crept in.

We will do our utmost to provide you with cover that is comprehensive and ensure your property or building sum insured is correct. By doing so, we can reduce the chances of your having to pay unnecessary amounts out of your own pocket.

When you make a claim, we encourage you to do so as soon as you possibly can after the event. This is particularly important if the claim has to do with some sort of theft or a serious accident.

Provide us with as much information as you can when you first contact us. It can also be a good idea to take photos or detailed notes of property damage right after it occurs.

Because Elders Insurance has agents dotted all over the country, you can actually come into our offices and make a claim, rather than having to do so over the phone.

Being able to handle claims locally is one of the parts of our service that we are most proud of, and that our clients really appreciate. It means we can deal with them more efficiently and, if you're having any issues with your claim, we're right here to help you out.