Information for our customers affected by Tropical Cyclone Jasper and recent storm events in NSW, QLD, VIC and ACT
4 January 2024
We’re working hard to support our customers affected by recent weather events, including Tropical Cyclone Jasper and the Christmas and New Year storms.
We have additional team members ready to take your calls and lodge claims. If you need to make a claim due to cyclone or storm damage, please contact us as soon as you’re safe and able to do so. While our assessors and tradespeople can’t enter affected areas until emergency services declare it safe, notifying us of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner.
For customers in Cairns and the Gold Coast, we also have teams on the ground at local recovery centres and ready to help.
How to claim
Please contact your local Elders Insurance agent as soon as you’re safe and able to do so. You can find the details for your local agency here.
Your local Elders Insurance agent can assist with advice and support on your policy or to make a claim. It’s ok if you don’t know your policy details; with your name and address we’ll find it for you.
Most importantly, we want you and your family to be safe so it’s important that you follow the advice of local authorities.
Always follow the advice and direction of emergency services
For the latest information on emerging and current weather conditions across Australia, please listen to the local radio and monitor information from the emergency sources.