The scale and impact of the bushfires across Australia is deeply felt by everyone at Elders Insurance. It has been devastating to many of our customers, team members and their communities. We extend our deepest sympathies to anyone impacted by these catastrophic fires as well as admiration for everyone who has been working tirelessly to battle the bushfires and the countless volunteers supporting them.
Please remember the safety of you and your family is paramount. It is important that you follow the advice of local fire authorities.
Support available to Elders Insurance customers
With bushfires causing significant damage across the country, we’re working hard to support our customers as quickly as possible. Our team of dedicated local agents, claims officers, assessors and tradespeople are available ready to assist.
The following assistance is available to support our customers impacted by the bushfire:
How to make a claim
If you need to make a claim due to bushfire damage, please contact your Elders Insurance agent as soon as you’re safe and able to do so.
Your local Elders Insurance agent can assist with advice and support on your policy or to make a claim. It’s ok if you don’t know your policy details; with your name and address we’ll find it for you.
Our assessors and tradespeople are now beginning to gain access to some bushfire affected areas as emergency service authorities declare it is safe to return. Our team are ready to assist with all claims as soon as access is available, however notifying us of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner.
Government clean-up scheme
The Victorian, New South Wales and South Australian governments have announced they will fund the removal of debris for both insured and uninsured residential and commercial properties destroyed by the bushfires, so communities can start rebuilding as soon as possible. The schemes will include hazardous and non-hazardous materials.
To begin the process, please register for this service as soon as possible. Information relevant to each state is available in the links below.
Once registered, you will be contacted by the assigned Government contractor to arrange a site inspection to agree on what is, and what isn’t, to be removed. Following the completion of the works, you will receive a completion certificate. Elders Insurance is committed to pass on any benefit that is received from the scheme to our customers, meaning you will receive the full benefit of your insurance policy.
Additional assistance for bushfire affected communities
People from bushfire affected communities can access a range of state and federal government assistance packages as well as other support services. For access to relief and recovery information, including links to financial assistance options and additional support services, please click here.
For the latest information on the bushfires around Australia, please listen to local radio and monitor information from state-based fire and emergency service sources.
We know the road to recovery for our bushfire affected customers will be long. We will be here every step of the way to support our customers, and ultimately the recovery of the communities in which they live.
For further information about how to access our customer assistance options or to make a claim please contact your local Elders Insurance agent.