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Important advice for customers affected by extreme weather

We’re here to support our customers affected by Tropical Cyclone Koji and Victorian Bushfires

Your local Elders Insurance agency is ready to take your calls and help lodge claims. If you need to make a claim, please contact us as soon as you’re safe and able to do so.

Our assessors and tradespeople can only enter affected areas when emergency services declare it’s safe to do so. However, notifying us your Elders Insurance agent of your claim as soon as possible helps us start the claims process early so we can get you back on your feet sooner.

How to make a claim

To make a claim, simply contact your local Elders Insurance Agent who will lodge your claims and, in most situations, manage the claim for you. Further information about claims lodgement is available here.

The contact details for your local agent can be found on your renewal paperwork. If you're unsure, find your local agent here.

If your query is an emergency, after-hours claim and you cannot contact your agent, you can contact the Elders Insurance National Claims Line on 1300 554 184.

Most importantly, we want you and your family to be safe. If you’re in urgent need of emergency assistance, such as temporary accommodation or emergency cash payments, this can be accessed before a claim is lodged or assessed. Please contact your local Elders Insurance agent to discuss your immediate needs.

Helpful reminders when affected by Cyclones

Always follow the advice and direction of emergency services.
Never try to drive through flood-affected areas.
Return to your property only when the authorities deem it safe.
Be cautious around electrical items that may have been affected by water. Don’t turn on anything, including lights, until an electrician can check it’s safe to do so and avoid fallen power lines which may still be live.
Watch out for wildlife, such as snakes, that may have been displaced by the flood.
Take photographs or videos of any damage to support your claim and speed up claim processing time.
Discard any damaged goods that may pose a health-risk – don’t forget to take photographs and, if safe to do so, keep a sample of the material to support your claim.
Never drive a vehicle you believe may be unsafe, particularly if its windscreen is smashed, its indicators damaged, or it has been waterlogged.
Be aware of scammers offering assistance with claims or repairs – always contact us first to ensure the works are authorised by a reputable company that guarantees its work.

Helpful reminders when impacted by Bushfires

In an emergency, dial 000
Always follow the advice and direction of emergency services.
Return to your property only when the authorities deem it safe.
Take photographs or videos of any damage to help our assessors with your claim.
Discard any damaged goods that may pose a health-risk. Don’t forget to take photographs and, if safe to do so, keep a sample of the material to show our assessors.
Be aware of scammers offering assistance with claims or repairs. Always contact us first to ensure the works are authorised by a reputable company that guarantees its work.

Extra help if you’re experiencing vulnerability

If you’re a Elders Insurance customer in need of extra care following a natural disaster or weather event, we have a range of support measures and resources available to support you. Find out more about how we can help customers experiencing vulnerability.

Current events

For the latest weather updates listen to your local radio station or visit the Bureau of Meteorology’s website, X (Twitter) or Facebook.