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NSW, QLD & WA Bushfires


With the ongoing bushfires in areas of NSW, QLD and WA causing significant damage, we’re working hard to support our customers as quickly as possible.

Our thoughts are with those impacted by these bushfires and the safety of you and your family is paramount. It’s important that you follow the advice of local authorities.

Please refer to some useful information on our website surrounding preparing for a bushfire, staying safe during a bushfire, and safely returning to your home after a bushfire.

Your local Elders Insurance agent is ready to take your call and lodge claims. Our assessors and tradespeople have been mobilised to ensure we can support you as quickly as possible should you have sustained any damage.

If you need to make a claim due to bushfire damage, please contact your Elders Insurance agent as soon as you’re safe and able to do so. While our assessors and tradespeople can’t enter affected areas until emergency services declare it safe, notifying us of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner. 

If you’re in urgent need of ‘make safe’ repairs, temporary accommodation or emergency cash payments, please contact us straight away.

Please remember

  • In an emergency dial 000
  • Always follow the advice and direction of emergency services

How to claim

For any advice and support on your policy or to make a claim, please contact your local Elders Insurance agent. It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you.

Current warnings

For the latest information on the bushfires in NSW, QLD and WA, please listen to local radio and monitor information from the below sources.


New South Wales Government

New South Wales State Emergency Service
132 500
Twitter – @NSWSES
Facebook – https://www.facebook.com/NSW.SES 

New South Wales Police Force
131 444
Twitter – @nswpolice
Facebook – https://www.facebook.com/nswpoliceforce 

Fire and Rescue New South Wales
Twitter – @FRNSW
Facebook – https://www.facebook.com/frnsw/ 


Queensland Government

QLD Fire and Emergency Services
Twitter – @QldFES
Facebook – https://www.facebook.com/QldFireandRescueService 

Queensland SES
132 500
Twitter – @QldSES

Queensland Police Force
131 444
Twitter – @QldPolice
Facebook – https://www.facebook.com/QueenslandPolice

Queensland Fire and Emergency Services
Twitter – @QldFES
Facebook – https://www.facebook.com/QldFireandRescueService 


Western Australia Government

Western Australia SES
132 500
Twitter – @dfes_wa
Facebook – https://www.facebook.com/SESDogsWA 

Western Australia Police Force
131 444
Twitter – @WA_Police
Facebook – https://www.facebook.com/WA.Police 

Department of Fire and Emergency Services Western Australia
Twitter – @dfes_wa
Facebook – https://www.facebook.com/dfeswa 

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