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Insurance
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We are committed to providing the highest quality insurance service.
Our team delivers a highly personalised service to all our clients.
We are locals and understand the specific needs of the people and businesses within Toowoomba City, in the Lockyer Valley and on the Darling Downs. As a result, our insurance products cater for a great variety of needs, across all areas of insurance and risk management.
We have strong local connections within the nearby towns and rural communities and we strive to maintain a strong involvement in various community activities.
When it comes to making a claim, in 65% of cases, our team will efficiently manage the claim for you. For large or highly complex claims, we have access to a specialised claims support team who will manage the claims process on your behalf.
Supporting local communities is at the heart of Elders Insurance. We contribute millions of dollars each year to local communities Australia wide. We are proud to support and invest in the local Toowoomba economy. We choose to use local retailers for the provision of replacement goods as well as local trades people and suppliers throughout the claims process. It is an important part of who we are - we live, work and support local communities. We wouldn't have it any other way.
Whatever your circumstances, we'd like the opportunity to discuss your insurance needs and offer you an alternative solution to ensure the future protection of your business, farm or personal assets.
Our experienced, professional and friendly team are committed to providing the highest quality insurance service to our clients.
Every Elders Insurance Toowoomba staff member is trained to meet the requirements of ASIC. Collectively we have more than 100 years of experience so you can have peace of mind you are dealing with a team of professionals who are qualified to deliver solutions tailored to meet your individual needs, to protect your business and personal assets.
We invest in understanding our clients so we can provide a premium service when something goes wrong. You can rest assured we will go the extra mile to support you through the claims process.
We are extremely proud of the reputation our team has developed for providing a superior service to our clients.
"Being approachable and relatable is really important. I love having a chat with my clients as it helps me to understand what is important and relevant to them. My clients know they can trust me."
With more than 16 years in the insurance industry Paul is your local agent. He started his insurance career with the National Farmers Union Mutual in the UK before joining Elders Insurance in 2005 as the Elders Insurance Regional Manager. After a stint as the Queensland State Manager, in 2008 Paul took the opportunity to buy into the Elders Insurance Toowoomba franchise. Paul has developed a broad range knowledge in insurance to assist farm and business owners make informed risk management decisions.
Paul has completed a Bachelor in Agricultural Economics. He is fully compliant with the Financial Services Reform Act (2001) and is ASIC Tier 1 and 2 qualified.
Leona has more than 19 years’ experience in the insurance industry and has been part of the Elders Insurance Toowoomba team since 2011.
She started her insurance career working with NRMA and Suncorp before joining the team at Elders Insurance. She is a Toowoomba local with a  good understanding of the local area. In 2019 Leona became a partner in the business alongside  Paul Humphreys. Â
She is fully compliant with the Financial Services Reform Act (2001), is ASIC Tier 1 and 2 qualified and has Certificate IV in General Insurance.
With more than 40 years in the insurance industry, mostly in the Toowoomba region, Colin’s insurance knowledge is second to none. Colin has been an Authorised Representative of Elders Insurance since 2000, including time as the agent at Elders Insurance Yeppoon.
He is an Australia and New Zealand Institute of Insurance and Finance Senior Associate and is ASIC Tier 1 and 2 qualified.
Emma joined Elders Insurance Toowoomba in 2017 but has been working in the insurance industry for more than 18 years. She grew up on a large rural property in North West NSW and moved to Toowoomba 19 years ago.
Emma ensures your claims are handled in a professional and timely manner and endeavours to make your claims process as stress-free and easy as possible.
She is fully compliant with the Financial Services Reform Act (2001) and is ASIC Tier 1 accredited.
Jodie has been a part of the Elders Insurance Team since 2009 and is available part time. She grew up locally in Pittsworth and is enjoying being back on the Darling Downs after years living abroad and interstate.
Jodie enjoys helping clients when they need to lodge a claim. She will personally ensure that your claims are managed in a timely and professional manner.
She is fully compliant with the Financial Services Reform Act (2001) and is ASIC Tier 2.
Matt joined Elders Insurance Toowoomba in 2020 bringing with him some 18 years of insurance background. Matt has spent 15 plus years as a Senior Loss Assessor travelling to all parts of Australia assisting in Catastrophic Events, from Cyclone Larry North QLD and our own Toowoomba Floods in 2011 and most recently Townsville Flooding.
Calling Toowoomba home for well over 30 years, his love for the region is evident. Â Â
Matt is an Australia and New Zealand Institute of Insurance and Finance Senior Associate and is ASIC Tier 1 and 2 qualified.
With more than 11 years in the insurance industry for local companies and brokers and having grown up on the Western Downs, Queensland, Jolean has extensive knowledge in all aspects of the insurance industry specialising in the Rural market.
Jolean has a wealth of experience and knowledge that gives our customers confidence that your Insurance requirements will be met. She prides herself on her attention to detail and delivering exceptional customer service.
Jolean is fully compliant with the Financial Services Reform Act (2001) and is ASIC Tier 1 and 2 accredited.
Geri started with the Elders Insurance team early 2022 and works Monday to Wednesday. Geri brings a wealth of knowledge after many years in insurance call centre for Suncorp Insurance. She enjoys her 4 day weekends each week with time to spend with her toddler but also enjoys the “break†of coming to work with a fantastic team and awesome clients. Geri is fully compliant in ASIC Tier I and can assist you with your renewals, endorsements, and personal insurances.
Martyn joined the Elders Team in January 2022, coming from a multitude of insurance roles such as: a Personal and Commercial Broker, a Commercial Underwriter and a Product Manufacturer. Martyn moved from the UK to Australia almost 15 years ago. He is passionate about all aspects of insurance, with the ultimate focus, of what is right for our client. Martyn also enjoys being father to his beautiful children and spending time with them and his wife. Martyn is fully compliant in ASIC Tier 1 for General Insurance and Insurance Broking and is here to help with all your renewal questions and queries.
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