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Information for our customers affected by storms and floods

10 February 2020

We’re working hard to support our customers affected by the South East Coast storms and flooding, which have caused severe damage to homes, businesses and communities across New South Wales and Queensland.

Our team of dedicated local Elders Insurance agents and claims officers are available ready to assist. We’re mobilising our assessors, builders and other service providers to ensure we can support you as quickly as possible.

How to claim

If you need to make a claim due to storm or flood damage, please contact your Elders Insurance agent as soon as you’re safe and able to do so.

Your local Elders Insurance agent can assist with advice and support on your policy or to make a claim. It’s ok if you don’t know your policy details; with your name and address we’ll find it for you.

While our assessors and tradespeople can’t enter affected areas until emergency services declare it safe, notifying your local agent of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner.

Most importantly, we want you and your family to be safe so it’s important that you follow the advice of local authorities.

Please remember

  • Always follow the advice and direction of emergency services
  • Never try to drive through flood-affected areas
  • Be cautious around electrical items that may have been affected by water, especially fallen power lines which may still be live
  • Never drive a vehicle you believe may be unsafe, particularly if its windscreen is smashed, its indicators damaged, or it has been waterlogged
  • If you’re in urgent need of ‘make safe’ repairs, temporary accommodation or emergency cash payments, please contact your local Elders Insurance agent straight away
  • Take photographs or videos of any damage to support your claim and speed up claim processing time
  • Discard any damaged goods that may pose a health-risk. Don’t forget to take photographs and, if safe to do so, keep a sample of the material to support your claim
  • Be aware of scammers offering assistance with claims or repairs. Always contact us first to ensure the works are authorised by a reputable company that guarantees its work. See here for more information.
  • It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you.

Current warnings

For the latest information on emerging and current weather conditions across Australia, please listen to the local radio and monitor information from state-based fire and emergency service sources

Further information

We will be here every step of the way to support our customers. For further information about how to access our customer assistance options or to make a claim please contact your local Elders Insurance agent.


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