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Information for our customers affected by Tropical Cyclone Marcus

20 March 2018

With Tropical Cyclone Marcus causing damage in and around the Kimberley and Darwin, and subsequent storms and flooding in these regions, we’re here to support our customers as quickly as possible.


We have initiated our Catastrophe Management Plan and have additional team members ready to take your calls and lodge claims. We’ll be mobilising our assessors, to ensure we can support you as quickly as possible should you have sustained any damage.

 It’s important that you follow advice of the local authorities, to ensure the safety of yourselves and your families.

 Please remember:

  • Always follow the advice and direction of emergency services
  • Never try to drive through flood-affected areas
  • For general help in floods and storms, ring the SES on 132 500

Cyclone and storm cover

We cover cyclone and damage under the following policies:

  • Home building
  • Home contents
  • Farm
  • CommercialMotorcycleLandlords
  • Pleasure craft
  • Caravan
  • Motor vehicle

How to claim

If you’re insured with Elders Insurance you can find your local agent here to make a claim, call 13 56 22 or the claims line 1300 554 184.

It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you.


Current warnings

For the latest information on the weather in the Northern Territory, please listen to the local radio and monitor information from the below sources.

Bureau of Meteorology

Twitter - @BOM_au

Northern Territory SES

132 500

 Northern Territory Police, Fire and Emergency Services

131 444

Twitter – @ntpfes

Facebook –

 Western Australia SES

132 500

Twitter – @dfes_wa

Facebook –

 Department of Fire and Emergency Services Western Australia

Twitter – @dfes_wa

Facebook –


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