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Perth Hill Bushfires | Information for our impacted customers

3 February 2021

The Perth Hill Bushfire in Western Australia has resulted in significant damage to homes and businesses. The impact is devastating and severe.

We’re working hard to support our affected customers. Our team of dedicated local Elders Insurance Agents and claims officers are available ready to assist. We’re mobilising our assessors, builders and other service providers to ensure we can support you as quickly as possible.

Please remember the safety of you and your family is paramount. It is important that you follow the advice of local fire authorities. 

How to claim

 If you need to make a claim due to bushfire damage, please contact your Elders Insurance Agent as soon as you’re safe and able to do so

Your local Elders Insurance agent can assist with advice and support on your policy or to make a claim. It’s ok if you don’t know your policy details; with your name and address we’ll find it for you.

While our assessors and tradespeople can’t enter affected areas until emergency services declare it safe, notifying your local agent of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner.

Most importantly, we want you and your family to be safe so it’s important that you follow the advice of local authorities.

See here for useful content surrounding preparing for a bushfirestaying safe during a bushfire, and safely returning to your home after a bushfire.

Please remember

  • Always follow the advice and direction of emergency services
  • Return to your property only when the authorities deem it safe
  • If you’re in urgent need of ‘make safe’ repairs, temporary accommodation or emergency cash payments, please contact your local Elders Insurance agent straight away
  • Take photographs or videos of any damage to support your claim and speed up claim processing time
  • Discard any damaged goods that may pose a health-risk. Don’t forget to take photographs and, if safe to do so, keep a sample of the material to support your claim
  • Be aware of scammers offering assistance with claims or repairs. Always contact us first to ensure the works are authorised by a reputable company that guarantees its work. See here for more information.
  • It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you.

Current warnings

For the latest information on emerging and current weather conditions across Australia, please listen to the local radio and monitor information from state-based fire and emergency service sources

Further information

We will be here every step of the way to support our customers. For further information about how to access our customer assistance options or to make a claim please contact your local Elders Insurance agent.

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