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Elders Insurance Mackay


At Elders Insurance Mackay health and safety are our top priority. After careful consideration we have decided to close our office although our team members are still available to assist remotely.

For all enquiries please call 07 4898 6500 or eldersmackayinsurance@elders.com.au

For afterhours support please call Michelle 0421 997 386 or Steven 0427 997 386.

The team at Elders Insurance Mackay pride themselves on helping clients to build complete insurance protection programs.

The main products we offer include:

Business Insurance, Farm Insurance, Hobby Farm Insurance, Public Liability Insurance, Professional Indemnity, Landlord Insurance, Home & Contents Insurance, Commercial Motor Insurance, Earthmoving, Contracting Insurance and Car Insurance.

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Shop B, 76 Gordon Street
Mackay, QLD 4740

Get directions >

Phone 07 4898 6500
After hours 0421 997 386
Fax 07 4898 6555
Email Facebook

Services we offer

  • Arranging building insurance for my house in the Mackay area was made quick and easy by Steven at Elders Insurance. His response times were very prompt and he spoke with frankness and honesty, providing me with some really helpful tips and information on insuring in Queensland.

    – Carolynne Jacobs , Solicitor, Sydney
  • Thank you so much! I don't think there's a word to describe how I'm feeling right now.If I had to make one up it would be "Megappy". Mega Happy right now. I will get everything filled out just as soon as Colleen comes home (with the champagne) You've just made a customer for life.We were saving a little over $30 per week... total, and it wasn't guaranteed. Now we might actually be able to enjoy life a little bit more.No other insurance company would have bothered going as far as you did for us. You've changed our lives.Would you mind if I mentioned this story at my workplace? I'd be happy to recommend you to everyone. Maybe even post it up on our Intranet."Freelief", another made up word for being so relieved of burden the sky looks blue again.I could go on. But it'd probably get even weirder.

    – Jeremy Teong
  • John is my Dad, I just wanted to say to you I'm so thankful that you are assisting him, he is in good hands. Well done!! I know Michelle and Lauren and I was going to send the girls a message on FB to say WOW!! My Dad has had the same banker, Doctor, solicitor, real estate agent, and insurance broker for all of his life and he is 70. The Insurance Broker is the only one he has changed and he changed to Elders Insurance, you have provided him what he wanted and peace of mind with his insurance policies. He is very happy with the work you have done for him.

    – Kate Wilschut
  • "I took my house and contents policy to Michelle to ask her advice on our cover. She was happy to explain to me the good points of my cover and then went through and explained how Elders Insurance could help me. I understood everything she spoke about but most importantly I felt confident that I was dealing with an experienced professional who was on my side. I am happy to say that I have changed my cover over to Elders Insurance Mackay and I know I can call the owner and ask for assistance and that they will be there for me when I need."

    – Maree
  • "We have enjoyed our relationship with you and Elders and would recommend you to any friend/family who is looking for a company that treats its clients well ; you certainly do this."

    – David John & Denise Bullock
Our team
Elders insurance team members at Elders Insurance Mackay office
Profile photo of Michelle Cross

Michelle Cross

(07) 4898 6500 | 0421 997 386
  • Experience +

    Michelle has been with Elders Insurance since 2001 and commenced her career in the insurance industry over 18 years ago.  She has attained her Diploma of Financial Services for General Insurance, Insurance Broking and the Diploma of Financial Services Financial Planning.  Michelle is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance and holds her Certified Insurance Professional (CIP) qualifications.

    On a personal note, Michelle has been married for almost 20 years, has two young children and is involved in many community activities.  Her favourite weekend activity is fishing, camping and spending time with her family.

Profile photo of Chloe Biddle

Chloe Biddle

Sales Support & Claims Officer
(07) 4898 6500
Profile photo of Dale Cramer

Dale Cramer

Insurance Account Executive
(07) 4898 6500 | 0408 534 045
Profile photo of Rebecca Pennell

Rebecca Pennell

Sales Support Officer
(07) 4898 6500

Elders Insurance Mackay Social Feed

31 Mar

During these uncertain times we want you to continue to feel secure at claim time, so at Elders Insurance Mackay and Pioneer Valley & Isaac we are making changes to how we manage your claim. We’ve taken actions to minimise risk for you and for our network of suppliers, including assessors,

28 Mar

Did you know that when you choose Elders Insurance as your insurer, your premium automatically does some good in communities here and across the globe? Elders Insurance, in partnership with QBE, delivers a unique initiative called Premiums4Good. Through Premiums4Good, QBE invests a portion of

27 Mar

At Elders Insurance Mackay and Pioneer Valley & Isaac, we specialise in providing a range of business insurance packages designed to suit your specific needs. Whether you're a sole trader, or you're part of a small to medium enterprise, we'll find a business cover that fits your needs. To learn

25 Mar

At Elders Insurance we are proud of our history. We’ve been operating for more than 100 years and over that time, we have built a strong reputation as a reliable, customer focused insurance provider. With more than 150 locations across Australia, our Agents live and work locally and are passionate


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