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Elders Insurance Mackay


We have been closely monitoring the COVID-19 situation with the health and safety of our team members, customers and the wider community our greatest priority.

After careful consideration, and with the easing of government restrictions, we are pleased to announce that we have re-opened our office to the public.

From 18th March 2020, you can once again visit the Elders Insurance Mackay office for in-person face to face service.

Rest assured that we are taking all appropriate measures, following government guidelines to be a COVID-19 Compliant business:

  • practicing social distancing and limiting the number of customers in the office at one time
  • an increased focus on hygiene and sanitization
  • offering contactless payment options.

As always, if you prefer, our personal service will continue to be available by phone and email.

For assistance please call (07) 4898 6500 or email us at eldersmackayinsurance@elders.com.au.

The team at Elders Insurance Mackay pride themselves on helping clients to build complete insurance protection programs.

The main products we offer include:

Business Insurance, Farm Insurance, Hobby Farm Insurance, Public Liability Insurance, Professional Indemnity, Landlord Insurance, Home & Contents Insurance, Commercial Motor Insurance, Earthmoving, Contracting Insurance and Car Insurance.

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Shop B, 76 Gordon Street
Mackay, QLD 4740

Get directions >

Phone 07 4898 6500
After hours 0421 997 386
Fax 07 4898 6555
Email Facebook

Services we offer

  • Arranging building insurance for my house in the Mackay area was made quick and easy by Steven at Elders Insurance. His response times were very prompt and he spoke with frankness and honesty, providing me with some really helpful tips and information on insuring in Queensland.

    – Carolynne Jacobs , Solicitor, Sydney
  • Thank you so much! I don't think there's a word to describe how I'm feeling right now.If I had to make one up it would be "Megappy". Mega Happy right now. I will get everything filled out just as soon as Colleen comes home (with the champagne) You've just made a customer for life.We were saving a little over $30 per week... total, and it wasn't guaranteed. Now we might actually be able to enjoy life a little bit more.No other insurance company would have bothered going as far as you did for us. You've changed our lives.Would you mind if I mentioned this story at my workplace? I'd be happy to recommend you to everyone. Maybe even post it up on our Intranet."Freelief", another made up word for being so relieved of burden the sky looks blue again.I could go on. But it'd probably get even weirder.

    – Jeremy Teong
  • John is my Dad, I just wanted to say to you I'm so thankful that you are assisting him, he is in good hands. Well done!! I know Michelle and Lauren and I was going to send the girls a message on FB to say WOW!! My Dad has had the same banker, Doctor, solicitor, real estate agent, and insurance broker for all of his life and he is 70. The Insurance Broker is the only one he has changed and he changed to Elders Insurance, you have provided him what he wanted and peace of mind with his insurance policies. He is very happy with the work you have done for him.

    – Kate Wilschut
  • "I took my house and contents policy to Michelle to ask her advice on our cover. She was happy to explain to me the good points of my cover and then went through and explained how Elders Insurance could help me. I understood everything she spoke about but most importantly I felt confident that I was dealing with an experienced professional who was on my side. I am happy to say that I have changed my cover over to Elders Insurance Mackay and I know I can call the owner and ask for assistance and that they will be there for me when I need."

    – Maree
  • "We have enjoyed our relationship with you and Elders and would recommend you to any friend/family who is looking for a company that treats its clients well ; you certainly do this."

    – David John & Denise Bullock
Our team
Elders insurance team members at Elders Insurance Mackay office
Profile photo of Michelle Cross

Michelle Cross

(07) 4898 6500 | 0421 997 386
  • Experience +

    Michelle has been with Elders Insurance since 2001 and commenced her career in the insurance industry over 18 years ago.  She has attained her Diploma of Financial Services for General Insurance, Insurance Broking and the Diploma of Financial Services Financial Planning.  Michelle is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance and holds her Certified Insurance Professional (CIP) qualifications.

    On a personal note, Michelle has been married for almost 20 years, has two young children and is involved in many community activities.  Her favourite weekend activity is fishing, camping and spending time with her family.

Profile photo of Chloe Biddle

Chloe Biddle

Sales Support & Claims Officer
(07) 4898 6500
Profile photo of Rebecca Pennell

Rebecca Pennell

Sales Support Officer
(07) 4898 6500

Elders Insurance Mackay Social Feed

21 Sep

For more than 100 years we've been offering insurance you can trust. At Elders Insurance Mackay and Pioneer Valley & Isaac we pride ourselves on developing lasting partnerships with our clients and giving back to the local community. Call us today on 07 4898 6500 to make an appointment.

18 Sep

Spring is here, and Elders Insurance, together with the broader Elders network has got you covered. From farming to finance, real estate to insurance, livestock to grain, and everything in between, Elders are in your corner this Spring. At Elders Insurance Mackay and Pioneer Valley & Isaac

14 Sep

There’s an awful lot of risk exposure for farms. From bushfires, to escaped livestock and stolen machinery to farm liability or market volatility. Plus, we know that every farm is unique, which is why at Elders Insurance we offer flexible insurance that can be adjusted to ensure your farm has the

10 Sep

Do you know how your excess works? If you make a claim on your policy, an excess is the amount you need to pay towards it. The higher the basic excess you choose, the lower your premium will be. Check out the example below of how it works. To find out more about how car insurance works give us call


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