How can I manage my policy? Please contact your local Elders Insurance agent and they will assist you with any
changes you require.
Where do I find my policy number? You will find your policy number on the top left-hand side of your policy schedule,
renewal invitation or endorsement schedule we send you.
Where can I find my agent's contact details? You will find your local Elders Insurance agents details on the top right-hand side of
your policy schedule, renewal invitation or endorsement schedule we send you.
How do I pay or renew my policy? You can pay annually before or on the due date with cash, cheque, money order, Visa or
Mastercard, or BPAY. You can also pay monthly by direct debit via Electronic Funds
Transfer (EFT) using your bank account or credit card.
Will my policy renew automatically? If you pay your policy monthly, it will renew automatically. If you pay annually, we’ll
send you a renewal notice at least 14 days before your renewal date. Your policy will
automatically lapse if it isn’t paid within 45 days. We’ll send you a reminder notice,
followed by an expiry notice 14 days after it lapses.
How do I cancel my policy? Contact your local Elders Insurance agent and they will assist you with your cancellation
How do I update my personal information? Contact your local Elders Insurance agent and they will update your details.
Where can I find my Certificate of Insurance? Contact your local Elders Insurance agent and they can send you a copy
How do I get a copy of my Certificate of Currency? You can request it online here or call your local
Elders Insurance agent for a copy.
Where can I find my PDS? We send you a PDS when you take out your policy. If your cover changes, we will send you
a new PDS when you renew your policy. You can find your PDS online or call your local
Elders Insurance agent for a copy.
What insurance policies do I need? Your local Elders Insurance agent can help you find the right policy for your needs. Call
us on 13 56 22 or find your local Elders Insurance agent
here.
How do I find out what my policy covers? Please refer to your PDS and policy wording. One will be sent to you when you take out
your policy. It covers the terms, conditions and exclusions that apply. If you have any
questions regarding your cover, please call your local Elders Insurance agent.
Can I receive my policy documentation via email? Yes. Please let your local Elders Insurance agent know this is your preference and they
will update your policy to send all future documentation to your email.
13 56 22
Business insurance
Farm insurance
Personal insurance
Commercial motor & fleet insurance
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